A hospitality buyer asks for 15 bowls. The supplier sells them in cases of six. Silently rounding the quantity changes the order; rejecting it with “invalid quantity” leaves the buyer to work out why.
In our trade and wholesale storefront, we show the case rule, the reviewed change and its effect on the quotation. This is the detail that separates trade ordering from a consumer basket with a different colour scheme.
Show cases and pieces together
The prepared order contains dinner plates in cases of six, bowls in cases of six and mugs in cases of four. The register shows the case count and resulting piece count side by side.
| Item | Case size | Cases | Pieces |
|---|---|---|---|
| Dinner plates | 6 | 4 | 24 |
| Bowls | 6 | 3 | 18 |
| Mugs | 4 | 3 | 12 |
| Total | — | 10 | 54 |
The revised bowl quantity is 18. We explain that the original request did not meet the six-piece case rule and that the change was reviewed. The buyer can see the extra three pieces instead of discovering them in the final total.
Show the case correction before the total
A live site might suggest the next complete case, permit a smaller order under different terms or route the request to sales. The business must choose that rule. The interface should show its consequence before the buyer commits.
Carry the revision into the quotation
In the sample quotation, each bowl costs AUD 14 before GST. Three additional bowls add AUD 42 to the goods subtotal, moving it from AUD 834 to AUD 876. The freight allowance stays at AUD 60.
The revised subtotal is AUD 936. The quotation's stated 10% GST adds AUD 93.60, producing AUD 1,029.60. Compared with the earlier inclusive total of AUD 983.40, the change is AUD 46.20.
These project figures demonstrate why an amendment should appear in the order and quotation together. A buyer should be able to reconcile the revised amount with the decision they made, without comparing two unexplained totals.
A prepared order does not establish stock allocation
The quotation states that availability is subject to confirmation and that no payment or stock reservation has occurred. Selecting a quantity and seeing a total does not mean goods have been allocated.
Keep that distinction beside the action. “Prepare an order,” “request a quotation” and “confirm purchase” create different expectations. Our stock allocation and backorder workspace addresses the operational side: stock in aggregate is not necessarily stock assigned to this request.
Select then confirm
- 01SelectMake the ordering unit and quantity clear.
- 02ReviewCheck quotation, account and availability conditions.
- 03AcceptRecord what has actually been committed.
Treat delivery requirements as part of scope
The sample quotation assumes one consolidated delivery to a fit-out site, with access still to be confirmed. Installation, styling and split deliveries are excluded. If the buyer requests separate deliveries, the existing freight allowance should not quietly become a promise to provide them.
Repeat ordering raises the same issue. A previous order is a useful starting point, but current products, prices and receiving arrangements still need review. Our repeat-purchase account project explores that returning-customer context.
Carry the quantity change into the quotation
Before choosing a platform, ask to see a case-size correction, partial availability and changed delivery instructions. The custom versus off-the-shelf guide explains that evaluation. Through custom software development, we connect the order to those rules. Where a replacement product is needed, the comparison guide explains how to make the choice understandable before it becomes another revision.
Sources and calculation notes
Calculations use quotation CL–026 version 02: plates 4 x 6 = 24, bowls 3 x 6 = 18, mugs 3 x 4 = 12; total 10 cases and 54 pieces. Three extra bowls at AUD 14 add AUD 42 before GST. Goods AUD 876 + freight AUD 60 = AUD 936; the sample quotation applies 10% GST (AUD 93.60), giving AUD 1,029.60. Difference from AUD 983.40: AUD 46.20. This describes the authored quotation, not tax advice or a current offer.
- Our trade and wholesale storefront project. The project page includes the design account, delivered scope and screenshots discussed in this article.
- Our stock allocation and backorder desk project. The project page includes the design account, delivered scope and screenshots discussed in this article.
- Our ecommerce repeat purchases and customer account project. The project page includes the design account, delivered scope and screenshots discussed in this article.
External references checked on 31 October 2026.