Terms and Conditions
How work is agreed, paid for, delivered and owned. Includes scope changes, acceptance, support, confidentiality and the provisions for ending an engagement.
Scope · Payment · Ownership · Delivery
LEGAL INFORMATIONThe terms.
The terms.
The details.
Understand the working relationship, how information is handled and where to raise a concern.
Working together
Read these alongside the Proposal for your engagement.
Refund Policy
What happens to payments when a project ends, how the Systems Audit guarantee works, and the conditions for retainers, third-party costs and refund requests.
Cancellation · Reconciliation · RefundsData and browser storage
Find out what reaches us and how to make a privacy request.
Privacy Policy
How website requests, enquiries and client information are handled. Covers purposes, recipients, retention, your rights and the process for requesting action.
Personal data · Retention · RequestsCookie Policy
The enquiry form’s session cookie: when it is set, what it contains, and how deleting or blocking it can affect a submission.
Session security · Storage · Browser choicesUsing services responsibly
Check the conditions of use or the process for reporting copyright concerns.
Acceptable Use Policy
Requirements and restrictions for using our services, including AI, voice and automated systems. Sets out prohibited activities and how misuse is addressed.
Permitted use · Restrictions · MisuseCopyright Policy
How to report material you believe infringes copyright, what a notice needs to contain, and the process for responding to a complaint.
Copyright concerns · Notices · ResponsesREADING THE DOCUMENTS TOGETHERYour Proposal supplies
Your Proposal supplies
the engagement details.
These policies sit alongside the scope, deliverables, price and timeline recorded in your Proposal. The Terms explain how the documents relate and which takes precedence if they conflict.
Read the document order in clause 2 ↗