Fair on both sides.

Custom work cannot be un-built, so here is exactly what is refundable and what is not. No small print.

Updated 26 Mar 2026 Effective immediately ~3 min read
The one that matters
You only ever pay for work that has actually been done.

Cancel after we start and final invoices never exceed the project fee. No punitive penalties.

Key windows
Pre-start cancel48 hours
Milestone objection14 days
Retainer notice30 days
Pre-start admin fee
$500 USD
within 48h

Cancel before we begin and it's a refund minus this fee.

Overview

Custom-scoped work cannot be returned once it has been delivered or is in progress. This policy sets out what is and is not refundable. By accepting a proposal and making a payment, you agree to it.

In shortYou can't un-build custom work, so refunds have clear limits.

Deposits & upfront payments

Deposits, typically 50% of the project total and paid before work begins, are non-refundable once work has commenced, because planning, architecture and initial build work has already taken place.

Pre-commencement exception. If you cancel in writing before work begins and before we schedule you into our queue, you may receive a refund minus a $500 USD administrative fee, provided you cancel within 48 hours of paying the deposit.

In shortDeposit locks once we start. Change your mind within 48h for a refund minus $500 USD.

Milestone payments

Milestone payments are due on delivery of that milestone. They become non-refundable after explicit acceptance, or after 14 days with no formal objection.

Milestone disputes. Written objections must be raised within 14 days. Genuine deficiencies against the agreed specification are remedied at no charge. A disagreement about scope, where the deliverable meets the specification, does not warrant a refund.

In shortRaise issues within 14 days. Real defects get fixed free.

Retainers

Monthly retainer fees are invoiced in advance and are non-refundable once the month has begun. Cancellation requires 30 days' written notice. If you cancel part-way through a month, you remain liable for that full month's fee. Unused capacity does not carry over and is not refunded.

In shortGive 30 days' notice. The current month is billed in full.

Client-initiated cancellation

If you cancel after work has begun, you remain liable for work completed or in progress. Final invoices reflect the work completed at the agreed day rates and will not exceed the total project fee. Any non-cancellable third-party costs are invoiced in full. Written cancellation should be sent to legal@anteomnio.com. No cancellation penalties apply beyond the fees owed for work done.

In shortCancel anytime. You pay for work done, never more than the total.

Disputes

If you are unhappy with a deliverable, the process is:

  • Submit a written concern to legal@anteomnio.com within 14 days.
  • We acknowledge it within 2 business days and propose a resolution within 5 business days.
  • Issues that fall within the agreed scope are remedied at no cost.
  • Where we cannot agree, the matter proceeds to mediation before any formal action.

Raising a chargeback without following this process is a breach of these terms and may result in suspension of service and legal recovery action.

In shortTell us first. We reply in 2 days and aim to fix it fast.

Exceptional circumstances

In cases of significant delivery failure, we may offer a partial or full refund at our discretion. This does not cover a change of mind, a change in your business direction, a failure to engage with the process, or dissatisfaction with work that meets the agreed specification. Any refund of this kind is confirmed in writing within 10 business days.

In shortIf we truly drop the ball, we make it right in good faith.

Contact

For anything relating to refunds, contact legal@anteomnio.com or use our contact form. We respond within two working days.