Terms & Conditions

1. Overview

These Terms & Conditions govern all engagements between Anteomnio ("we", "us", "our") and clients or website visitors ("you", "the client"). Anteomnio provides digital systems, automation, web engineering, and client portal services to businesses.

These terms apply to all project-based engagements, retainer agreements, strategy calls, and any use of anteomnio.com. Where a separate written agreement (Statement of Work or Master Services Agreement) exists and conflicts with these terms, the written agreement takes precedence.

We reserve the right to update these terms at any time. Continued use of our services after a material change constitutes acceptance of the revised terms. We will notify active clients of significant changes via email.

2. Services

Anteomnio delivers the following categories of service:

• Digital Infrastructure: server architecture, database design, API integrations, performance engineering, and cloud infrastructure setup and optimisation.
• Automation Systems: workflow automation, business process automation, custom integrations between third-party platforms, and automated communication pipelines.
• Web Engineering: custom web application builds, platform rebuilds, front-end performance engineering, and conversion-focused development.
• Client Portal Systems: branded, white-label client portals covering project visibility, document exchange, billing, and communication, built under your brand, not ours.

All services are custom-scoped. We do not offer off-the-shelf packages. The exact scope, deliverables, timeline, and price for your engagement are defined in a written proposal before work begins.

We retain the right to decline any project at our discretion, before or after a strategy call, without obligation to provide a reason.

All use of this website and any system built by Anteomnio is subject to our Acceptable Use Policy, which is incorporated into these terms by reference.

3. Engagements & Proposals

Strategy Call. An initial strategy call is offered free of charge, with no obligation. The call is used to assess project fit and establish mutual understanding. Nothing discussed in the strategy call constitutes a commitment from either party.

Proposal. Following a successful strategy call, we provide a written proposal that defines the scope of work, deliverables, timeline, milestones, and fixed price. The proposal is valid for 14 days from the date of issue unless otherwise stated.

Engagement Commencement. Work begins only upon receipt of the signed proposal and the initial payment as defined therein. No verbal instruction, email confirmation, or booking form submission constitutes a binding engagement without both of these conditions being met.

Scope Changes. Any change to the agreed scope of work, including additions, modifications, or removals, must be agreed in writing before implementation. Changes that materially affect timeline or cost will require a revised proposal or a written Change Order. We will not absorb out-of-scope work without formal agreement.

Timeline. All timelines stated in proposals are estimates based on information available at the time of scoping. We provide weekly progress updates and will notify you promptly of any material changes to timeline. Client delays, including delayed feedback, withheld access, or outstanding approvals, may extend the project timeline without adjustment to the agreed fee.

4. Payment Terms

Structure. Engagements are typically invoiced in milestone-based stages. The standard structure is 50% upfront before work begins, with the balance tied to defined delivery milestones. Retainer engagements are invoiced monthly in advance.

Due Date. Invoices are due within 14 days of issue unless otherwise stated in the proposal. For ongoing retainers, payment is due by the 1st of the month to which it applies.

Late Payment. Invoices unpaid after the due date will accrue interest at 1.5% per month on the outstanding balance. We reserve the right to suspend active work on any engagement where invoices remain unpaid for more than 7 days past the due date. Suspension does not relieve the client's obligation to pay for work already completed.

Currency. All invoices are issued in USD by default unless otherwise agreed in writing.

Taxes. All fees are exclusive of applicable taxes. The client is responsible for any local, regional, or national taxes applicable to their purchase.

Minimum Engagement. We maintain a minimum engagement threshold. Projects below this threshold will not be accepted. The threshold is communicated during the strategy call or in the proposal.

5. Intellectual Property

Client Ownership on Payment. Upon receipt of full and final payment for a project, all custom code, designs, and deliverables produced specifically for that engagement transfer to the client. This transfer is non-exclusive where our proprietary frameworks or base systems are used as a foundation.

Anteomnio Retained Rights. We retain ownership of any pre-existing tools, frameworks, code libraries, development methodologies, and internal systems used in the delivery of your project. These are licensed to you for use in the deliverable but are not transferred.

Third-Party Components. Deliverables may include third-party libraries, open-source components, or licensed assets. The client is responsible for complying with any applicable third-party licence terms.

Portfolio. We may reference the nature of our engagement (not confidential details) in our portfolio, case studies, or sales materials, unless you have explicitly requested otherwise in writing. Client names are not disclosed without written consent.

Work in Progress. All work produced prior to full payment remains the intellectual property of Anteomnio. We are not required to hand over deliverables, source code, or access credentials until all outstanding invoices are settled.

6. Confidentiality

Both parties agree to treat all non-public information shared in the course of an engagement as confidential. This includes business strategies, technical architectures, financial data, client lists, and operational workflows.

Confidential information may not be disclosed to third parties without prior written consent, except where required by law or where the information is already in the public domain through no fault of the receiving party.

If a formal NDA is required before the strategy call or proposal stage, we are happy to sign one. Please request this before sharing sensitive materials.

Our confidentiality obligations survive the termination of any engagement for a period of three (3) years.

7. Warranties & Limitation of Liability

Our Warranty. We warrant that the services we deliver will be performed with reasonable care and skill, consistent with professional standards in the industry. We do not warrant specific business outcomes (revenue growth, conversion rates, or cost savings), as these are influenced by factors outside our control.

Bug Fixes. We provide a 30-day post-launch support window for any defects in deliverables that fall within the agreed scope. Issues arising from third-party changes, client modifications, or infrastructure changes outside our control are not covered under this warranty.

No Uptime Guarantee. Unless a specific SLA (Service Level Agreement) is included in your engagement, we do not warrant uninterrupted availability of any systems we build or manage.

Limitation of Liability. To the maximum extent permitted by law, Anteomnio's total liability in connection with any engagement shall not exceed the total fees paid by the client for that engagement in the six months preceding the claim.

We shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, business interruption, or reputational harm, even if we have been advised of the possibility of such damages.

Force Majeure. We are not liable for delays or failures caused by events outside our reasonable control, including but not limited to natural disasters, infrastructure failures, third-party platform outages, or internet disruptions.

8. Termination

By the Client. You may terminate an engagement by giving 14 days' written notice. You remain liable for all fees for work completed or in progress up to the termination date, plus any non-cancellable costs already incurred on your behalf (e.g. third-party licences, hosting provisioned).

By Anteomnio. We may terminate an engagement immediately, without refund of any advance payment, if the client: materially breaches these terms and fails to remedy the breach within 7 days of written notice; provides false information; engages in abusive, threatening, or unlawful conduct; or fails to make payment within 21 days of the due date.

Effect of Termination. Upon termination, each party must return or destroy confidential materials belonging to the other. Anteomnio is not obligated to deliver work-in-progress until all outstanding amounts are settled.

9. Governing Law & Disputes

These terms are governed by and construed in accordance with applicable law. In the event of a dispute, both parties agree to attempt resolution through good-faith negotiation before pursuing formal proceedings.

If negotiation fails, disputes shall be referred to mediation before either party commences litigation. The costs of mediation shall be shared equally unless otherwise determined by the mediator.

Nothing in this clause prevents either party from seeking urgent injunctive relief through a court of competent jurisdiction.

10. Contact

For questions about these terms, or to request a formal NDA or Master Services Agreement, contact us at:

Email: legal@anteomnio.com
Website: anteomnio.com/contact