Property & Healthcare
78% Increase in Online Bookings Across Three Clinics
A wellness brand with three clinics was taking 92% of bookings by phone. An estimated 30% of callers abandoned before getting through. We built location-specific booking pages with real-time availability. Online bookings up 78%.
What We Were Solving
The brand operated three wellness clinics offering 14 treatment types. Their WordPress website had a generic contact form that generated enquiries but no direct bookings. 92 percent of bookings happened by phone, creating a front-desk bottleneck during treatment hours when staff were also managing in-clinic clients. Average phone hold time was 4 minutes and an estimated 30 percent of callers abandoned. The business was losing approximately 180 bookings per month to phone abandonment alone, representing roughly 22K GBP in lost monthly revenue.
Our Strategic Approach
We built location-specific booking pages with treatment-specific flows designed around how wellness clients choose services. Each treatment page includes description, duration, pricing, practitioner profiles and availability, so clients can self-serve the entire booking process. The booking engine connects to their scheduling system to show real-time availability and prevent double-booking. Automated confirmation, reminder and follow-up sequences replace manual communication. A rebooking prompt at the end of each appointment drives repeat visits.
Deliverables
- Location-specific booking pages for three clinics
- Treatment-specific booking flows with practitioner profiles
- Real-time availability from scheduling system integration
- Automated booking confirmation and reminder sequences
- Post-appointment rebooking prompts for repeat visits
- Mobile-optimised booking for on-the-go clients
- Gift voucher purchasing and redemption system
- Booking analytics with conversion tracking per treatment
Project Timeline
Booking Journey Design
Analysed how wellness clients choose and book treatments. Designed conversion flows per treatment type.
Platform Build
Booking engine, scheduling integration, treatment pages, practitioner profiles and payment processing.
Automation and Vouchers
Confirmation sequences, reminders, rebooking prompts, gift vouchers and booking analytics.
Launch and Optimisation
Go-live across three clinics, staff training, two-week monitoring and conversion optimisation.
Measurable Results
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