E-Commerce & Retail
70% Reduction in Supply Chain Admin Across 12 Suppliers
Automating purchase order workflows, shipping notifications and customs document preparation for an import company coordinating 12 international suppliers.
What We Were Solving
The company imported goods from 12 suppliers across four countries, coordinating with four freight forwarders. Supply chain administration was a full-time job for two people: issuing purchase orders by email, chasing order confirmations, tracking shipments across carrier websites, preparing customs documentation manually, and updating inventory on arrival. Communication gaps meant containers were occasionally missed at port, incurring demurrage charges averaging 2,400 GBP per incident. Data entry errors in customs documentation caused clearance delays on approximately 8 percent of shipments.
Our Strategic Approach
We built a supply chain platform connecting the company with their suppliers and freight forwarders through a unified interface. Purchase orders are generated from inventory forecasting rules and sent automatically. Suppliers confirm through a portal and upload shipping documentation. Shipment tracking aggregates status from all carriers into a single dashboard. Customs documentation is generated automatically from order and supplier data, eliminating manual data entry errors. Arrival scheduling coordinates warehouse receiving with expected delivery dates.
Deliverables
- Automated purchase order generation from inventory forecasting
- Supplier portal for order confirmation and document upload
- Multi-carrier shipment tracking dashboard
- Automated customs document preparation
- Arrival scheduling with warehouse coordination
- Demurrage risk alerting for approaching port deadlines
- Inventory forecasting based on lead times and sales velocity
- Supplier performance analytics with delivery reliability scoring
Project Timeline
Supply Chain Mapping
Documented all supplier relationships, carrier integrations, documentation requirements and bottleneck points.
Platform Build
Purchase order automation, supplier portal, shipment tracking and customs document generation.
Forecasting and Alerts
Inventory forecasting, demurrage alerting, arrival scheduling and supplier performance analytics.
Supplier Onboarding
Onboarded 12 suppliers to portal, carrier integration testing and three-month monitored operation.
Measurable Results
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